Refund policy

At Road Doctors LLC, we are committed to providing durable, high-quality asphalt equipment and supplies that meet the needs of professionals and contractors across the industry. To protect the integrity of our products and ensure fairness for all customers, we enforce a clear and strict return policy.

Once any equipment or product has been purchased and used, it becomes ineligible for return under any circumstance. This no-return policy is in place to prevent issues related to wear, contamination, and improper handling. However, our team at Road Doctors LLC is fully committed to customer satisfaction and will work with you to resolve any product-related issues.

If your order arrives with missing parts, malfunctions out of the box, or contains shipping damage, we will arrange for the necessary replacement parts, repair services, or shipment of missing items at no additional cost to you.

In the event that a product is believed to be defective, we will review the claim thoroughly. If the item is determined to have a manufacturer’s defect and has not been altered or modified in any way, we will either repair the item or issue a full refund—at our discretion. Refunds will only be processed once the item has been returned to Road Doctors LLC, received at our facility, and inspected by our team to confirm the defect.

Please note the following terms apply:

• Used equipment is strictly non-returnable unless a proven manufacturer defect exists.

• Refunds will not be issued unless a defect is confirmed after inspection at our facility.

• Altered, modified, or customized items are not eligible for return or refund.

• All returns must be authorized in advance by our team and must be shipped to the address provided by Road Doctors LLC.

We encourage all customers to thoroughly inspect their order upon delivery and contact us immediately with any concerns. Our team is here to support you with technical assistance, replacement parts, and repair coordination to ensure your equipment functions as expected.

If you have any questions about this policy or need to initiate a service or inspection request, please reach out to our customer service team at [Insert Contact Info].

Thank you for choosing Road Doctors LLC—we’re here to keep your projects running smoothly.